Engagement
At Kristel Cares, we've created a simple, supportive, and personalized process to connect you with a compassionate caregiver who truly understands your needs. Here's how we make it happen:
1️⃣ Initial Consultation
Your journey starts with a personalized consultation. We take the time to learn about your care needs, preferences, and schedule. This conversation helps us build a custom care plan, and it’s the perfect time to ask any questions you have about our services.
2️⃣ Caregiver Matching
Once your care plan is in place, we carefully match you with a qualified caregiver based on skills, personality, experience, and language or cultural preferences — because compatibility matters in creating meaningful care relationships.
3️⃣ Introduction & Orientation
Before care begins, we arrange an introductory meeting to help you and your caregiver get comfortable. It’s a great opportunity to align expectations, build trust, and ensure a smooth transition.
4️⃣ Ongoing Support & Monitoring
Our commitment doesn’t stop with placement. We stay involved through regular check-ins, ensuring your caregiver is meeting expectations and your care plan is continuously up to date.
5️⃣ Quality Assurance
We hold our caregivers to the highest standards. Through ongoing evaluations, we ensure each caregiver provides professional, compassionate, and consistent care.
6️⃣ Open Feedback & Communication
Your experience is important to us. We actively welcome your feedback to improve services and ensure we’re always delivering the exceptional care you deserve.
🔄 Ongoing Support That Goes Beyond the Basics
At Kristel Cares, placing a caregiver in your home is just the beginning. We’re committed to your long-term comfort, safety, and satisfaction — with continuous support every step of the way.
Here’s how we make sure you’re always cared for:
📞 Regular Check-Ins
Our care coordinators stay in touch to ensure you’re happy with the care being provided. We maintain open communication and are quick to make adjustments if your needs or preferences change.
📝 Care Plan Reviews
Health conditions can change over time — your care plan should, too. We regularly review and update your plan to ensure it stays aligned with your evolving needs.
🎓 Ongoing Caregiver Training
We continuously invest in our caregivers with updated training and development programs. This ensures your caregiver is always equipped to deliver knowledgeable, compassionate, and professional care.
✅ Quality Assurance
We’re serious about excellence. Our quality team regularly evaluates caregiver performance to ensure the highest standards are met — every visit, every time.
💬 Open Feedback Loop
Your voice matters. We actively invite your feedback to improve your experience and fine-tune our services to meet your expectations.
🧰 Extra Support & Services
From help with medication and transportation to light housekeeping and more — we go beyond traditional home care to support your overall well-being.
🛡️ Caregiver Onboarding: A Commitment to Safety and Trust
At Kristel Cares, we take the responsibility of caring for your loved ones seriously. Every client deserves exceptional care delivered with compassion, professionalism, and trust — and that starts with who we hire.
We’ve built a thorough onboarding process to ensure only the most qualified caregivers join our team.
🔍 Rigorous Background Screening
We conduct comprehensive evaluations before any caregiver enters your home:
- Criminal Background Checks
All candidates are screened through the Department of Justice to ensure a clean record and uphold client safety.
- Reference Checks
We speak with both personal and professional references to assess character, reliability, and work ethic.
- Credential Verification
We verify licenses, certifications, and training to ensure caregivers meet our professional care standards.
- Ongoing Monitoring
Our quality standards don’t stop after hiring — we continuously monitor caregiver performance and professionalism.
🤝 Transparent & Client-Centered
- No Upfront Fees
We do not charge placement fees or initial costs. Services are billed hourly, based on caregiver experience and care needs.
- Trust & Peace of Mind
Choosing home care is a big decision. Our thorough vetting process is designed to give you complete confidence in your caregiver.